وظائف خالية للمصريين مطلوب "Product Support Manager ($100K/year) - Remote Work - Crossover" للعمل Jobs in Egypt Job Details : وظائف خالية بمصر مطلوب "Product Support Manager ($100K/year) - Remote Work - Crossover" للعمل براتب مجزى Jobs in Egypt
Product Support Managers are the cream of the crop. They are the most highly skilled, elite support Managers at Crossover. They embody the world-class culture that is the cornerstone of Crossover’s customer support team.
These Managers have a passion for solving complex technical issues. For those seeking to join this elite tier of technical managers you must be able to define and deliver exceptional customer service in real-world scenarios, demonstrate the ability to deep dive into complex technical issues, and effectively communicate resolutions to your team.
From solving the most complex technical issues to contributing to the knowledge base, Product Support Managers are instrumental to customer support’s success. They are experts coupling their technical acumen with their superb communication and coaching skills to deliver world-class service. With their advanced technical skills and knowledge, they provide innovative solutions to complex issues. These leaders enjoy identifying and removing complexity. Their main goal is to improve the quality of the overall experience for our customers.
As technical support experts and future leaders in the organisation, your core responsibilities include, but are not limited to the following:
- Take ownership of customer issues and work diligently to find a resolution
- Document new solutions for use by Level 1 and Level 2 customer support engineers
- Contribute to the creation and documentation of playbooks
- Deliver a world-class experience in each ticket interaction
- Provide remote technical support across multiple technologies for multiple products
- Proactively help customers by getting in front of problems and potential issues
- Meet and exceed weekly production and quality goals
- Facilitate training and collaborate with teammates to improve quality
Job Details
| Posted Date: | 2019-02-22 |
| Job Location: | Cairo, Egypt |
| Job Role: | Information Technology |
| Company Industry: | Information Technology; Computer/Software; Telecommunications |
| Monthly Salary: | US $9,000 |
Preferred Candidate
| Career Level: | Management |
| Degree: | Bachelor's degree |
وظائف للمصريين مطلوب "Product Support Manager ($100K/year) - Remote Work - Crossover" للعمل براتب مجزى Jobs Egypt
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وظائف للمصريين مطلوب "Product Support Manager ($100K/year) - Remote Work - Crossover" للعمل براتب مجزى Jobs Egypt http://ra2gnet.ncairo.com/2019/02/product-support-manager-100kyear-remote.html
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