وظائف شاغرة بالسعودية مطلوب "Customer Insights Manager" للعمل Jobs in Saudi Arabia Job Details : وظائف شاغرة بالسعودية مطلوب "Customer Insights Manager" للعمل Jobs in Saudi Arabia
Job Purpose:
To understand customer needs and wants, how they behave and what they think of Al Rajhi Takaful and report this to the business.
Accountabilities:
Listening to our customer by establishing a Voice of Customer (VOC) program for the business that will capture what our customers feel about the experience we are providing and delivering at all touch-points.
We will analyze the Voice of Customer data to provide insight into our customers that enable us to decide what needs improving based on it, and providing metrics that allow us to measure the effectiveness of customer experience improvement activities. Our Voice of Customer program will include customer surveying and social media monitoring, and will also draw on learnings from CX testing and other insight functions from around ART.
Observing our customer need our competitors by running original CX research. This will include:
- Mystery Shopping, trend analysis and running focus discussion group with our customers. We will also monitor customer behavior through the digital channels via web analytics.
- Reporting to the business through the creating of dashboards, balance scorecard and action plan documents that provide regular updates on how the ART is perceived by its customers, how well it is delivering on its Customer Experience ambitions.
Job Details
| Posted Date: | 2018-12-30 |
| Job Location: | Riyadh, Saudi Arabia |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Insurance |
Preferred Candidate
| Career Level: | Mid Career |
| Gender: | Male |
| Nationality: | Saudi Arabia |
| Degree: | Bachelor's degree |
وظائف شاغرة بالسعودية مطلوب "Customer Insights Manager" للعمل Jobs in Saudi Arabia
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وظائف شاغرة بالسعودية مطلوب "Customer Insights Manager" للعمل Jobs in Saudi Arabia
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