وظائف شاغرة بالسعودية مطلوب "Customer Contact Coordinator - CHEP" للعمل Jobs in Saudi Arabia Job Details : وظائف شاغرة بالسعودية مطلوب "Customer Contact Coordinator - CHEP" للعمل Jobs in Saudi Arabia
Work directly with clients to successfully implement customer service improvement programs as client self-serve and proactive client contact for data changes by providing remote training and support.).
Work closely with the credit management team to escalate non-payment issues with client (i.e. pro-actively support our collections strategy
Manage to resolution all queries from the client by identifying the correct account balance to resolve the issue and managing escalations if required.
Opening the new accounts, verifying the rates, liaising with the master data for account validation.
Represent customer service department to key internal and external clients to address high profile or recurring client issues and complaints. Ensure that appropriate action plans are in place, with regular feedback to the client.
Investigating problems by running various reports from the CHEP SAP, Portfolio plus & and using this data to solve client problems.
Recording all client correspondence & problems in the CHEP Siebel CRM system and raising the necessary activities to the different departments to ensure account reconciliation, debit / credit notes.
Conduct proactive client engagement through account review, online visit, inventory audit, satisfaction survey etc…
Fielding with the inbound and outbound calls.
Manage the existing accounts DPL with the addendums.
Handling the cash sales advance matters and transactions to ensure billing accuracy, hire volumes and capturing daily cash sales THANs.
Managing and updating the master data files and Accurate filing of customer’s documentation.
Job Details
| Posted Date: | 2018-11-13 |
| Job Location: | Jeddah , Saudi Arabia |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Retail/Wholesale |
Preferred Candidate
| Career Level: | Entry Level |
| Gender: | Female |
| Nationality: | Saudi Arabia |
وظائف شاغرة بالسعودية مطلوب "Customer Contact Coordinator - CHEP" للعمل Jobs in Saudi Arabia
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وظائف شاغرة بالسعودية مطلوب "Customer Contact Coordinator - CHEP" للعمل Jobs in Saudi Arabia
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