وظائف خالية للمصريين مطلوب "Lead, Operations Support - Orange - Egypt" للعمل Jobs in Egypt Job Details : وظائف خالية بمصر مطلوب "Lead, Operations Support - Orange - Egypt" للعمل براتب مجزى Jobs in Egypt
Evaluate, agree, commit and ensure SLAs/ KPIs are met that govern the availability, delivery and resolution response time according to the business need and the available Budget and resources.
Act as a 1,2 level support by accepting, evaluating and solving operational problems.
Perform support activities to ensure system functional and operational stability by providing short term and quick fixes and/or workarounds.
Act as 1st and 2nd level of support by accepting, evaluating and solving operational problems and customer complains and requests from finance, marketing and CS teams and also redestributing those cases to other team members.
Resolve subscriber complaints and incidents related to services based solutions/applications supported by the team within the predefined SLAs/KPIs.
Responsiable for regular reporting on the performance, incidents and status of the solutions/applications related to the area.
Design, implement and receive alarms related to Mediation, Rating, Roaming, interconnect & order fullfilment, midlewar and their related integrated systems, analyze them against the actual implemented solution and its operational specidications.
Design a solution to radically resolve open issues that would be implemented in cooperation with Billing, Operations Support teams and their vendors.
Provide workaround for open issues related to Billing, Mediation, Rating, Roaming, interconnect, midleware & order fullfilment solutions to minimize business and operational impacts until radical solution implementation.
Run regular check for system operational monitors and handle alarms generated out of those monitors as incidents.
Perform/apply high level performance measures to ensure consistent delivery and availability and to trigger any need for a solution redesign or capacity adjustment.
Participate/assist in situation analysis and oversee timely problem solving.
Understand the business value of the platform, product and service and make use of the understanding in the analysis and/or the resolution course of actions.
Generate incidents report and status as well as follow up with the team and vendor on the opened cases.
Maintain proper documentation for operational procedures, business aspects and technical design.
Apply the changes and deployment for his/her own system/applications within his function and work on test scenarios and alignment between own team and the testing team.
Assist in defining and producing operational metrics and trends for all solutions within his/her function.
On-call 24Hours a day based on a rotation schedule that guarantee 24\[7 On call support coverage for all solutions operated.
Commitment to system functionality and user satisfaction in rapidly growing and changing environments.
Responsible to ensure that all the needed vendors support contract available for Mediation, Rating, Roaming, interconnect & order fullfilment inline with the optimized OPEX controls with the highest SLAs
Job Details
| Posted Date: | 2018-10-31 |
| Job Role: | Information Technology |
| Company Industry: | Telecommunications |
Preferred Candidate
| Career Level: | Mid Career |
وظائف للمصريين مطلوب "Lead, Operations Support - Orange - Egypt" للعمل براتب مجزى Jobs Egypt
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وظائف للمصريين مطلوب "Lead, Operations Support - Orange - Egypt" للعمل براتب مجزى Jobs Egypt
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