وظائف شاغرة بالسعودية مطلوب "Guest Support Representative - Abdul Latif Jameel MOTORS" للعمل Jobs in Saudi Arabia Job Details : وظائف شاغرة بالسعودية مطلوب "Guest Support Representative - Abdul Latif Jameel MOTORS" للعمل Jobs in Saudi Arabia
JOB DETAILS:
Job Title Guest Support Representative
Reports to Regional Aftersales Manager
Direct Reports Nil
Company ALJIE Department Aftersales
Location Riyadh and Dammam KSA
Grade Guest Support Executive: D
Sales Guest Support Executive: E
JOB PURPOSE:
This position assumes direct sales responsibility for parts and service in the assigned territory
JOB DIMENSIONS:
Number of Direct Reports: Nil
Total Reports: Nil
Financial Dimensions: Part & Service sales budget (value)
PRINCIPAL ACCOUNTABILITES:
Description
Direct sales of Aftersales products (parts, service, lubricants, service agreements etc.) in the assigned territory and ensuring adequate market coverage.
Performance Indicator (s)
Performance against sales targets
Description
Prepares daily visit plan (requires liaison with parts counter) and ensures that visits are made in a planned manner. Escalates any issues resulting from the visits.
Performance Indicator (s)
> 50 guest visits per month
Description
To pro-actively generate business opportunities, conducts technical inspections and presents findings to guests.
Performance Indicator (s)
1. No. of inspection reports presented.
2. No. of Service Agreements sold
Description
Ensures repair and parts quotations are sent timely and followed up. This requires close interaction with workshop and parts counter. Explains ALJHE’s terms clearly.
Performance Indicator (s)
1. Average quote time <48 hrs.
2. Guest Satisfaction Index
Description
Updates the population of franchisee equipment as soon as information is available and provides forecasts (based on active population) to his supervisor.
Performance Indicator (s)
Parts Retention >70%
Service Retention > 40%
Description
Regularly interacts with guests to inquire about product performance and offers assistance in resolution of all queries.
Performance Indicator (s)
Guest Satisfaction Index
Description
Reports on lost business and provides competitor information.
Performance Indicator (s)
Competitor information
Description
Provides forecasts to the Regional Aftersales Manager.
Performance Indicator (s)
GAP (Actual vs Budget)
Description
Purchases tender documents and liaisons with his supervisor for their timely completion and submission.
Performance Indicator (s)
Timely submission
Description
Promotes secured payment terms and ensures timely collection of receivables.
Description
Debtor days < 90 days
PRINCIPAL ACCOUNTABILITES:
Description
Continuously enhances his product/technical skills. This is achieved through on-job learning, trainings organized by ALJ and joint guest visits with workshop team.
Performance Indicator (s)
1. Performance Appraisal
2. No. of joint visits
3. No. of trainings attended
Description
To substantiate the strength of our service components (engines, transmissions, axles etc.); along with the service team, deliver comparisons to guests.
Performance Indicator (s)
Guest satisfaction >80%
Description
Provides input as soon as there is an update in a guest’s profile.
Performance Indicator (s)
Accuracy of guest data base (verified when conducting a GSI survey)
Job Details
| Posted Date: | 2018-09-10 |
| Job Location: | Jeddah , Saudi Arabia |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Automotive |
Preferred Candidate
| Career Level: | Mid Career |
| Gender: | Male |
| Degree: | Diploma |
وظائف شاغرة بالسعودية مطلوب "Guest Support Representative - Abdul Latif Jameel MOTORS" للعمل Jobs in Saudi Arabia
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وظائف شاغرة بالسعودية مطلوب "Guest Support Representative - Abdul Latif Jameel MOTORS" للعمل Jobs in Saudi Arabia
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