وظائف خالية للمصريين مطلوب "Customer Support Manager ($100K/yr) - REMOTE WORK - Crossover" للعمل Jobs in Egypt Job Details : وظائف خالية بمصر مطلوب "Customer Support Manager ($100K/yr) - REMOTE WORK - Crossover" للعمل براتب مجزى Jobs in Egypt
We're running an Online Hiring Event this Saturday to hire Customer Support Managers (USD $100K/yr).
Coach, coach, coach! Coaching of the team is done in different ways. Depending on the situation my day could start with:
- 1:1 meetings where the metrics are reviewed, feedback on the call and ticket analysis is given; and any blockers that agents have been discussed
- Ad-hoc meetings: when agents need help/guidance on a specific topic (from soft-skill advice to technical product information)
- Weekly meetings: enforcing team updates, process changes, and/or improvements
Collaborate to create Knowledgebase and playbooks:
- Whenever noticing a pattern, be it ‘’wrong information’’ sharing, insecurity of agents or missing information, partner up with a knowledgeable team and ensure that knowledge is captured and then widely spread.
- Give visibility and manage the whole end to end process for incidents, requests and escalations, using our innovative tools:
Become an expert on our Worksmart productivity measurement tool. Our innovative software that combines time tracking with productivity enhancement.
Learn how to use top cloud-based Zendesk Support ticketing system where agents can focus on the customer instead of workflow
Show quarter over quarter improvement
You will be measured by the quality and productivity of your teams on a weekly basis
You have to be comfortable with receiving daily feedback on team’s performance and fix what’s broken at the speed of light
Keep the pace:
You will be part of a fast pace environment where information, processes, and procedures can literally change from one day to the other, and you need to keep up the pace. It can become challenging to maintain focus as you have to ensure that you are in line with company goals, that you offer the right amount of attention to each of your team members, that you monitor flow of information, pay attention to customer escalations, offer an excellent service and on the top of all this, you have to increase your team’s productivity.
As an experienced professional this is what can drive to your most significant breakthroughs and allow you to make improvements in everything that you touch.
Job Details
| Posted Date: | 2018-09-09 |
| Job Location: | Alexandria, Egypt |
| Job Role: | Support Services |
| Company Industry: | Information Technology; Computer/Software; Telecommunications |
| Monthly Salary: | US $9,000 |
Preferred Candidate
| Career Level: | Executive/Director |
وظائف للمصريين مطلوب "Customer Support Manager ($100K/yr) - REMOTE WORK - Crossover" للعمل براتب مجزى Jobs Egypt
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وظائف للمصريين مطلوب "Customer Support Manager ($100K/yr) - REMOTE WORK - Crossover" للعمل براتب مجزى Jobs Egypt
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