وظائف خالية للمصريين مطلوب "Site Services Analyst - Tetra Pak " للعمل Jobs in Egypt Job Details : وظائف خالية بمصر مطلوب "Site Services Analyst - Tetra Pak " للعمل براتب مجزى Jobs in Egypt
Main Purpose of the Job:
Reactive and proactive handling of user incidents regarding the standard IT platform at a company or factory site. Responsible for delivering and installing requested IT functionality to the requesting users on site. May also be responsible for remote sites and act as Information Management Security officer (IMSO).
Key Outputs and Measurements:
• Incidents solved within SLA
• Requests fulfilled within SLA
• Level of end user satisfaction
• Time to resolution of incidents
• Percentage of incidents solved within 24 hours
Key Relationships:
• Senior job levels within On Site Services
• All levels of end users i.e. Tetra Pak staff
• Global Service Desk Analysts
• Global Service Delivery Team support staff
• Local Site Management and local stakeholders
Key Responsibilities:
1. Service Operations: Handle incidents and requests as per defined processes and SLA. Ensuring that incident and request on the local site is handled according to defined processes and SLA. Reinstall and refresh computer clients as per defined processes. Report and suggest solutions to potential problems to Problem Management. Support and assist with setting up/using remote collaboration tools/systems.
2. Actively contribute with ideas to improve IT situation at local site
3. Project participation and management of Cluster projects and Implementation of global projects at local site or OSS region
4. Basic training to multiple users (Classroom training)
5. Act as senior IT contact at the local site
6. Implementation of improvement solutions on the local site
7. Support and coordinate a major video event with multiple participants
8. Attend trainings on new technical solutions being rolledout in the company
Job Details
| Posted Date: | 2018-06-26 |
| Job Location: | Cairo, Egypt |
| Job Role: | Information Technology |
| Company Industry: | Manufacturing |
Preferred Candidate
| Career Level: | Entry Level |
وظائف للمصريين مطلوب "Site Services Analyst - Tetra Pak " للعمل براتب مجزى Jobs Egypt
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وظائف للمصريين مطلوب "Site Services Analyst - Tetra Pak " للعمل براتب مجزى Jobs Egypt
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