وظائف خالية للمصريين مطلوب "Technical Support Expert (Microsoft) - German Speaker (Business to Business) - Pillars Consultancy & Recruitment" للعمل Jobs in Egypt Job Details : وظائف خالية بمصر مطلوب "Technical Support Expert (Microsoft) - German Speaker (Business to Business) - Pillars Consultancy & Recruitment" للعمل براتب مجزى Jobs in Egypt
Objective:Technical Support Specialists are
part of the customer support chain in the line of contact between to our
customers. Working on behalf of our clients the Technical Support
Specialist will provide responsive and competent technical support to
customers who require help with customer service, product information,
or assistance with installation and usage of hardware or software
application as required by the needs of each specific product line. This
support is normally provided by telephone although it is increasingly
being provided through electronic means, like Internet, Email,
Intellectual Edge, or other means to be developed.The OSS
Engineers primary focus is delivering the world’s best professional
technical support for Office 365 products including messaging, IM
communication, web conferencing, and web sites. Engineers will ensure
that all Microsoft customers are very satisfied with the effectiveness
and efficiency of the support they receive. By utilizing knowledge of
the customer environment, they will deliver timely and high quality
incident resolution focusing on root cause analysis, prevention, and
knowledge transfer. They will effectively manage cases and sub-cases to
ensure timely and high quality communication with customers and
resolution of all issues. They will follow through on customer
commitments with courtesy and a sense of ownership. They will develop arelationship
with both the customer and technical peers for the technology they
support and related technologies in order to ensure improved
collaboration and satisfaction in supportResponsibilities:Provide a high level of professional and competent support to all customers.Act in a mature and professional manner towards customers, clients and colleagues.Provide
telephone support as scheduled and be available to fill in on the
telephone for others on your own or other teams to meet goal of
providing excellent customer service.Be aware of and assist in
ensuring the department’s targets and goals are met. Maintain customer
satisfaction according to the established systems of measurements.Use troubleshooting techniques where required to solve customer problems effectively.Use database and call logging tools to provide answers to customers’ queries.Maintain
a high level of technical product knowledge in the specified products
and become knowledgeable in new products as assigned.Uphold the company values at all times.Associates will be required to perform any other job-related duties assigned by their manager/supervisor.Personal Success Profile:Self-starter with working knowledge of best operational practices.High attention to detail with the ability to understand complex workflow systemsAbility to communicate in a one-to-many environment as well as on a professional level with ITprofessionals, customer managers and executives.Ability to think critically and deliver results under pressure.Ability to portray professionalism and work well in a team environment.Remain
effective and maintain a positive attitude during times of change and
stress, and viewing change as an opportunity for improvement.Identify situations causing customer dissatisfaction and strive to reverse or reduce adverse effects.Take advantage of all opportunities to learn and develop new competencies. Seek opportunities for challenging work tasks.Demonstrate
excellent oral communication skills with the ability to control, manage
and direct a conversation while simultaneously identifying essential
information.Demonstrate excellent interpersonal skills with an
ability to create and maintain a good impression, based on competence
and credibility.Build relationships with team members and
co-workers for effective team performance. Share information and ideas,
and ask questions to ensure common understanding.
Job Details
| Posted Date: | 2018-03-31 |
| Job Role: | Information Technology |
| Company Industry: | Information Technology |
Preferred Candidate
| Career Level: | Entry Level |
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