وظائف شاغرة بالسعودية مطلوب "Social Media Manager (Female) - Contact Center Company" للعمل Jobs in Saudi Arabia Job Details : وظائف شاغرة بالسعودية مطلوب "Social Media Manager (Female) - Contact Center Company" للعمل Jobs in Saudi Arabia
• Managing the daily running of a digital contact center, effective resource planning and implementing contact center strategies and operations
• Setting and meeting performance targets for speed, efficiency, customer satisfaction, NPS and quality;
• Ensuring all relevant communications, records and data are updated and recorded;
• Advising clients on products and services feedback;
• liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues;
• Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service advisors
• Improving customer service procedures, policies and standards for team
• Coaching, motivating and retaining staff
• Coordinating staff recruitment with team
• Reviewing the performance of staff, identifying training needs and planning training sessions;
• Analyze statistics, and the performance levels of the center and preparing reports;
• Ability to read and interpret statistical data and trends, make it relevant with business trends and provide recommendations
• Handling the most complex customer complaints or enquiries;
• Organizing staffing, including shift patterns and the number of staff required to meet SLAs
• Optimize resources across digital / non-digital channels to meet desired SLAs.
• Responsible for managing all aspects of client interaction (managing client expectations, managing meetings and communicating projects).
• Responsible for building implementation plan and project plans.
• Leading & Monitoring progress of other members of the project team.
• Responsible for maintaining and communicating current status of all projects to key stakeholders.
• Maintaining Project schedules and ensuring all timelines are met.
• Represents operations during the solution development.
• Lead and manage the communications through social media channels.
• Lead and manage the E-Chat, Live chat & social media platforms.
• Responsible for driving social strategy and planning forward on behalf of clients.
Job Details
| Posted Date: | 2018-03-20 |
| Job Location: | Riyadh, Saudi Arabia |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Customer Service |
Preferred Candidate
| Career Level: | Management |
| Gender: | Female |
| Nationality: | United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen |
| Degree: | Bachelor's degree |
وظائف شاغرة بالسعودية مطلوب "Social Media Manager (Female) - Contact Center Company" للعمل Jobs in Saudi Arabia
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وظائف شاغرة بالسعودية مطلوب "Social Media Manager (Female) - Contact Center Company" للعمل Jobs in Saudi Arabia
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